Terms & conditions
The fine print for stays, events, visits to the farm and our shop, written as plainly as we could.
Last updated 28 September 2026
On this page
1. About these terms
These terms apply when you use this website, book a stay or event at The Ridgeway Ranch, visit the property, or buy from our shop. The Ridgeway Ranch is operated by Daniel Dixon (ABN 49 960 833 850) in Wamberal, NSW.
By making a booking or placing an order, you agree to these terms on behalf of yourself and everyone in your group.
By making a booking or placing an order, you agree to these terms on behalf of yourself and everyone in your group.
Nothing in these terms limits your rights under the Australian Consumer Law. Where the law gives you a guarantee or remedy that can’t be excluded, it still applies.
2. Farm stays
Booking and payment
Stays booked on this website are handled through our booking system, Guesty. The price, payment schedule and cancellation policy shown at the time you book form part of your booking. If you book through Airbnb, Booking.com or VRBO, that platform’s terms and the cancellation policy on your listing apply instead.
Cancellations
For stays booked directly with us:
- 30 or more days before check-in – full refund.
- Between 7 and 30 days before check-in – 50% refund. If you cancel within 24 hours of making your booking, you’ll get a full refund instead.
- Less than 7 days before check-in – no refund.
During your stay
- Check-in is from 2pm and check-out is by 10am.
- The cottage sleeps a maximum of 8 guests. Only guests named on the booking may stay overnight.
- Parties and events aren’t permitted as part of a stay. Please book an event package instead.
- Smoking and vaping aren’t permitted inside the cottage. Pets aren’t permitted, as our animals roam freely.
- Please keep noise down after 10pm out of respect for our neighbours and animals.
- Leave gates as you find them, so the animals stay where they belong.
Damage
You’re responsible for any damage to the property, furnishings or equipment beyond normal wear and tear caused by you or your guests.
3. Events
Enquiries and quotes
Sending an enquiry doesn’t reserve a date. All events are subject to our approval. We’ll reply with a written quote for your chosen package (Farm Gathering, Farm Luxe Celebration or Signature Ridgeway Event), and your date is confirmed once you’ve accepted the quote and paid in full.
We host a maximum of 50 event guests. If your group is staying overnight, a 2-night minimum applies, charged at our nightly rates plus a separate cleaning fee.
We host a maximum of 50 event guests. If your group is staying overnight, a 2-night minimum applies, charged at our nightly rates plus a separate cleaning fee.
Payment
- Full payment is required to secure your booking.
- Signature Ridgeway Events require a $2,500 refundable security bond.
- Final guest numbers are required before we confirm your booking, as your quote is based on them. We can accommodate increases where possible, but reductions don’t reduce the price.
Cancellations and changes
- 30 or more days before your event – full refund.
- Less than 30 days before your event – no refund.
If you need to change your date, let us know as early as possible. We need at least 30 days’ notice before your event to change the date, and we’ll do our best to move your booking to another available date.
If we have to cancel because the property can’t safely be used, for example due to severe weather, bushfire, flooding or a public health order, we’ll offer you a new date or a full refund of what you’ve paid.
If we have to cancel because the property can’t safely be used, for example due to severe weather, bushfire, flooding or a public health order, we’ll offer you a new date or a full refund of what you’ve paid.
On the day
- Guest numbers must not exceed the number confirmed in your booking.
- Music must finish by 10pm, and all guests must leave the property by 11pm.
- Outside suppliers must be approved by us in advance and hold their own public liability insurance.
- If alcohol is served, it must be served responsibly. We may ask anyone who is intoxicated or behaving unsafely to leave.
- Confetti, sparklers, fireworks, open flames, drones and glitter are not permitted.
- The event organiser is responsible for their guests’ behaviour and any damage they cause.
Weather
Ours is an outdoor venue and we can’t control the weather. Rain alone isn’t a reason for cancellation or refund, so we recommend planning a wet-weather option with us when you book.
4. Animals and farm safety
The Ridgeway Ranch is a working farm with alpacas, ponies, goats, sheep and chickens. Meeting them is one of the best parts of a visit, and we ask everyone to help keep people and animals safe.
- Animals can be unpredictable. They may kick, bite, butt, peck or spook, even when they’re usually gentle.
- Children must be supervised by an adult at all times, especially around animals, fences, gates, water and farm equipment.
- Only feed animals the food we provide, and only when we say it’s okay.
- Don’t ride, chase or enter animal enclosures unless we’re with you.
- Wash your hands with soap and water after touching animals or their enclosures, and before eating. Animals can carry germs that make people sick, which is a particular risk for young children, pregnant people and anyone with a weakened immune system.
- The property has uneven ground, dams, fences, insects and wildlife. Wear sensible footwear and take care, especially after dark.
- Please follow any instructions from us or our staff about the animals and the property.
By visiting the farm, you acknowledge these risks. We may ask anyone who puts people or animals at risk to leave the property.
5. Merchandise
Our hats, soft toys and other merchandise are sold through our website. Prices are in Australian dollars and include GST. Delivery costs and estimated delivery times are shown at checkout.
If an item arrives faulty or damaged, or isn’t as described, contact us and we’ll repair, replace or refund it in line with the Australian Consumer Law. We don’t offer refunds or exchanges for change of mind.
Our soft toys are suitable for ages 3 and up.
If an item arrives faulty or damaged, or isn’t as described, contact us and we’ll repair, replace or refund it in line with the Australian Consumer Law. We don’t offer refunds or exchanges for change of mind.
Our soft toys are suitable for ages 3 and up.
6. Prices and availability
We keep prices and package details on this website up to date, but they can change. The price confirmed in your booking or written quote is the price you pay. If we make an obvious error on the website, we’ll let you know before taking payment.
7. Our responsibility to you
We’ll provide our services with due care and skill. To the extent the law allows, we aren’t responsible for:
- loss, theft or damage to personal belongings left at the property;
- injury or loss caused by not following our instructions or these terms;
- indirect losses, such as travel costs or supplier fees, if a booking can’t go ahead for reasons outside our control.
Where our liability is limited, it’s limited to supplying the service again or refunding what you paid for it. We strongly recommend travel insurance for stays, and event insurance for events.
8. Using this website
The words, photos, logo and designs on this website belong to The Ridgeway Ranch or are used with permission. Please don’t copy or reuse them without asking us first. You’re welcome to share links to our pages and posts.
We try to keep the information here accurate, but it may occasionally be out of date. Links to other websites are provided for convenience, and we aren’t responsible for their content.
We try to keep the information here accurate, but it may occasionally be out of date. Links to other websites are provided for convenience, and we aren’t responsible for their content.
9. Privacy
Our privacy policy explains how we collect, use and protect your personal information.
10. General
These terms are governed by the laws of New South Wales, Australia. We may update these terms from time to time, and the version on this page when you book is the one that applies to your booking.
Questions? Email us at [email protected].
Questions? Email us at [email protected].